Refund & Cancellation Policy

1. General Refund Policy

We aim to provide a reliable and transparent testing experience. Before completing a purchase, users should carefully review the test, test series, package, price, validity and other applicable details displayed on the website.

Once a digital test or test series has been successfully activated and the service has been accessed or attempted, the purchase will generally be considered consumed and may not be eligible for cancellation or refund, except where required by applicable law or where a refund is specifically approved by Crack LastStep.

2. Eligible Refund Situations

A refund or appropriate resolution may be considered in situations such as:

• Payment was successfully completed but the purchased service was not activated due to a technical or system issue.
• The same transaction was accidentally paid more than once.
• A technical problem on our platform prevents reasonable access to a purchased service and the issue cannot be resolved within a reasonable period.
• A refund is otherwise required under applicable law.

3. Non-Refundable Situations

Subject to applicable law, a refund will generally not be available where:

• The test or test series has already been started or substantially used.
• The user has accessed the purchased digital content or service and subsequently changes their mind.
• The user does not use the service during its stated validity period.
• The user purchases the wrong test or package and the service has already been activated or used.
• The user does not achieve a desired score, rank, selection or examination result.

4. Failed or Pending Payments

If money has been debited from your bank account or payment method but the transaction is shown as failed, pending or the purchased service has not been activated, please contact our support team with the transaction details.

We will verify the payment status and, where applicable, arrange activation of the purchased service or initiate the appropriate refund/reversal process.

5. Duplicate Payments

If the same purchase has been successfully paid for more than once, please contact us with the relevant transaction IDs. After verification, the duplicate amount may be refunded to the original payment source.

6. How to Request a Refund

To request assistance regarding a payment or refund, contact us using the support details provided below.

Please include:

• Registered name
• Registered email address or phone number
• Order/payment transaction ID
• Name of the purchased test or package
• Date and approximate time of payment
• A brief description of the issue

7. Refund Processing

Approved refunds will generally be initiated to the original payment method used for the transaction. The time taken for the amount to appear in the user's account may depend on the payment gateway, bank or financial institution.

We may request additional information where necessary to verify a transaction before processing a refund.

8. Cancellation of Services

A cancellation request may be considered only where the purchased digital service has not been activated or used, subject to the applicable terms of the particular product or service.

Once a test or test series has been accessed or attempted, cancellation may no longer be available.

9. Changes to This Policy

Crack LastStep may update this Refund & Cancellation Policy from time to time to reflect changes in its services, payment processes or applicable requirements. The updated version will be published on this page with a revised date.